How Undercover Recording Uncovered a £28 Million Timeshare Scheme

It has been described as among the biggest scams of its type in the Britain.

A total of 14 defendants have been found guilty for their part in a multi-million pound conspiracy to cheat more than 3,500 vacation property holders.

The victims were desperate to get out of age-old vacation property deals and sought out help.

Most were from 60 and 80. Over 500 of them parted with in excess of £10,000, and one individual handed over more than £80,000.

Those targeted were exposed to aggressive consultations continuing for six hours. They were left out of pocket, owning worthless fake "points" and remained bound by high-priced timeshare contracts they frequently were unable to use.

The Business Behind the Fraud

The business at the heart of the fraud was the organization in question. They collected people's money to finance the directors' lavish way of life of prestigious schooling, millionaire mansions and exclusive air travel.

The individual at the top of the company, the main defendant, was sentenced to a seven and a half year jail time in January for deceptive scheme.

Recently, his partner another individual was one of the final three to learn their fate.

She was given a two-year long suspended prison term at Southwark Crown Court after pleading guilty to illegal fund handling.

It has been a extended wait and represents a major victory for the people who spoke out, the law enforcement and prosecutors.

How the Investigation Started

I first heard about the firm came in the summer of 2016. The role involved in the investigations unit of a media outlet, making investigative shows.

A acquaintance mentioned that his mum had taken over the use of a vacation unit in a European resort and, after years of holidays, had started seeking to terminate the contract.

It is important to recall how popular timeshares had evolved with UK travelers in the eighties and nineties.

Vacation properties enabled families to use the identical property every year, or swap their time slots with fellow investors who had properties in alternative destinations. About 600,000 sun-lovers accepted that opportunity.

The first timeshare rush was paired with a lot of stories about dishonest operators deceptively promoting units. They appeared frequently on public interest shows.

The common holiday ownership agreement tied investors in for many years.

By 2016, those investors who had experienced their regular accommodation in the sun for a long time were ageing, and many were hoping to say farewell to their vacation investments.

Some had reduced ability to travel and found it difficult to access their apartments. Others just felt they'd achieved their goals from them. And a portion had passed away, in frequent situations passing on their family members to inherit the agreements - along with their regular contributions and upkeep costs.

The Covert Probe Unfolds

It was at this point the family member had been placed. She browsed the internet for options and came across the company, a business whose online presence promised to get her out of her agreement.

However, having submitted funds and arranged an appointment with them, her family had doubts.

Additional investigation showed many victims saying they had submitted funds and got nothing in return. In fact, they had lost money. Substantial amounts.

The reporting group commenced probing what was occurring. It quickly became clear that there were questionable operators working within the vacation property industry.

A legal professional had many grievance cases aiming to litigate against the organization.

We spoke to clients who had dealt with the organization and they all told the same story. They thought the business would purchase their timeshare off them but when they attended a meeting (for which they submitted funds initially) they were advised there was no market for their property.

Rather, they were encouraged - actually pressured - to spend more money acquiring "Monster Rewards", named after the business's umbrella group, Monster Travel.

The precise definition was not exactly clear. They sounded like a form of credit, offering discount travel and benefits and shopping deals.

And they were seemingly "transferable with fellow investors, some time down the line.

Investing money at the time would lead to an future return that would offset the company's charges and leave the investor in profit, liberated eventually from their pesky deal.

Too good to be true? Certainly, that proved correct.

A 'Misleading Scam'

Based on these descriptions were accurate, this was a major deception.

The technique is termed a "bait-and-switch."

Someone - in this case the company - "attracts the consumer by advertising a specific service but then to claim it is unavailable, steering the client in the direction of another, inferior product or service.

That's illegal. Equipped with all the testimony we had assembled, we made the case to secretly film one of the firm's consultations.

Such an operation demands dedication, work, and compelling reasons for why this is the sole method to gather the data necessary to confirm deceptive practices.

Armed with that permission, our compact group arranged a appointment with one of the organization's staff in the English town.

Posing as a member of the public aiming to help his mother out of her timeshare contract|holiday ownership agreement

Roger Gomez
Roger Gomez

Elara Vance is a business strategist with over 15 years of experience in corporate consulting and digital transformation.